If you are buying as a private individual for personal use, you may cancel your order at any time within 7 days on receiving your goods, and we will refund the product prices paid, providing the order is not a custom built order (i.e. built or altered to the customers specification) in which case a 10 % handing fee will be incurred up to a maximum of £50 for labour & restocking. Products must be returned unopened, unused and in the condition which they were sold sent/received.
Payment is made on all orders upon shipment of the goods. Payment can be made by cash, credit/debit card or cheque (up to you guarantee limit). Credit/Debit card orders are not subject to any surcharges, If you wish to pay for you good by cheque you must wait until the cheque has cleared, usually in 5 working days
Items are dispatched via 24 hour delivery or Royal mail and the price calculated on weight & size. Your order should be received within 24/48 hours (unless 2nd class post where it could be up to 5 days), pending successful credit/debit card checks and stock availability. Any delivery time specified is a guide. We cannot give a guaranteed time of delivery. Delivery costs are non-refundable. Customers are responsible for arranging and returning any goods.
Goods sold come with a 12 months return to base warranty. In cases of printers, laptops, Branded PCs & Monitors, (unless DOA) the warranty is direct with the manufacturer & returns should be handled direct (monitors are usually swapped out by the manufacturer & printers are usually repaired or replaced depending on the fault PCs and laptops normall are covered with a Collect and return service); therefore any problems should be directed toward the manufacturer for a quicker result. If you do not wish to direct faulted goods to the manufacturer we will handle this for you but this process can take up to 28 days as we cant deal direct we have to send it off to the distributor who in turn sends if off to the manufacturer who in turn sends back the repaired item back to the distributor and then back to us and then back to the customer when a simple phone call to the manufacturer direct could see you item replaced within a couple of days, the manufactuers offer this direct service to try and help customers & cut down on time & freight when replacing faulty goods. Customers are responsible for costs of returning and collecting items under warranty.
Please see our section on Manufacturer Warranty Contact Details for more information on how to contact the manufacturers repair centre direct.
We do not charge a testing fee on parts purchased from Falcon Computers Ltd but items must be returned as sold in original boxes and undamaged. But if you have purchased multiple parts form us & bring them back assembled, we will not test them for free, If you want us to get them working for you then they must be booked in for our technical staff to correct the problem charged at a fixed fee of £15 Inc VAT. If software is at fault then £35 will be charged for fixing/reinstallation (this must be agreed with the customer before any work is done on your pc). Example: If you want to purchase parts & build them up yourself, you are deeming yourself as capable to do so. We cannot be held responsible for your PC building/technical skills, but we can put them right at a fixed fee of £15, if you do have a faulty part you as deeming yourself capable of building a system should bring the diagnosed faulty part back for testing, not the faulty system you have built yourself. We will test a maximum of 2 parts free after this a £15 charge will be incurred for wasting technicians time. We charge a minimum of £45 for a complete system build & configuration of the software (either purchased or supplied) if you do not deem yourself as capable to build a system & diagnose any problems then we suggest you use our building service just as you would if it were your car & your brakes were faulty.
Unlike most of our competitors Faclon Computers Ltd. will swap any goods found to be faulty (and not damaged in any way) brought back for exchange within the first 90 days from date of purchase, after this period the goods will be sent back to the manufacturer for repair or exchange. This by law is within our rights & not negotiable. In extreme cases (only where you as the customer cannot operate your PC without the item you have brought back) we may offer you a substitute from our RMA department until your product has been returned.